Tag: cxo

My Learning framework

 

Learning framework

In the ever-changing world of software, staying updated is crucial. That’s why I’ve embraced a learning framework I call Consume, Produce, and Engage. This approach has served me well over the years.

During the Consume phase, you absorb knowledge from books, workshops, seminars, and courses. However, you only retain about 40 to 50% of what you learn at this stage.

To deepen your understanding, it’s essential to move on to the Produce phase. Here, you create something based on what you’ve learned, such as a note synthesizing new information with prior knowledge, a presentation, or a video. Producing something highlights any gaps in your understanding of the topic.

Next comes the Engage phase. By sharing your work with others, they can offer feedback and reveal different perspectives on the subject matter. Engage with genuine people who can provide valuable insights and help you grasp the topic more holistically.

This cycle of Consume, Produce, and Engage is an ongoing process; as people point out new sources of information, you consume that knowledge and continue producing and engaging. This repetition helps develop a comprehensive understanding of any given topic.

Underlying this cycle is another sub-cycle: It starts with you. What’s your attitude towards learning? Are you curious and open-minded? Or do you think you already know everything or can’t learn anything new? Your mindset plays a significant role in how effectively this learning framework works for you. Embrace curiosity and humility to truly reap the benefits of Consume, Produce, and Engage.

Your environment plays a crucial role too. As the saying goes, walk with the wise and you’ll become wise; walk with those uninterested, and you’ll follow suit. If your surroundings don’t encourage trying new things or embracing failure, then you’re bound by its limitations.

Access to tools matters. Can you afford them? Are they available for you to learn smarter and tap into the world’s knowledge? Tools can spark different thoughts and satisfy your curiosity, creating a cycle that fuels learning.

Take my experience learning coding, for instance. I used this approach for learning new software languages as well as project management. Let’s say I’m learning Deno – I’ll watch a video or read examples, consuming information. Then, I’ll start producing something by working on a sample project or recreating an example. This solidifies what I’ve learned from books, videos, or code samples.

Next, I share my work with the Deno community and ask for feedback. Although not everyone will respond, a few people might offer suggestions for better APIs or algorithms. This sharing process feeds back into my learning cycle.

As a CTO, I believe in learning by doing and coding myself. However, another CTO might focus on helping their team learn instead of continuing to code personally – that’s perfectly valid too. Our paths will differ based on our attitudes and environments, but the key lies in embracing learning as an ongoing journey.

When I need to code, I seek an IDE or surround myself with fellow coders. I immerse myself in that world, ready to learn. Sometimes, I’ll even pay for tools like chatGPT or the Code Whisperer to help me write code.

How do you keep learning? Share your process in the comments.

Strategy, Tactics, Logistics – you need all three to achieve your goals

You need strategy, tactics, and logistics to reach your goals. Strategy is knowing where you’re going and why. If you’re clear on these two, you’ll achieve your goals. A tactic is a road map, a detailed plan to get you there. Last but not least, logistics is the support system.

Let’s look at a few examples.

You’re thinking of buying a house. Think about why. Is it for your growing family, an investment, or retirement? Each reason changes what you expect from a house. If you’re buying for investment, maybe you’re looking for a city property with high rent potential. A peaceful community away from the city bustle might be best for retirement.

Dig deeper into the “why” to refine your strategy. If you’re buying a home as an investment, is it better to get a residential or commercial place? Or invest in an index fund? Uncertainty can lead to struggling and procrastinating. Decide what you want and why.

If you are unclear about your why, you’ll never achieve your goal.

Then comes tactics – your road map. Let’s say you want to buy a house for retirement. Start looking for good locations, nearby amenities, and potential development. Set a deadline for making a decision and figure out how much you’ll need. Break down your tactics into smaller steps: visit potential locations, consult with real estate agents, and compare mortgage options. Each step brings you closer to your goal.

Last but not least, logistics – the support system. What’s the budget and when do you need it? Are you going to take out a bank loan, how much money are you going to put down as an initial payment? Are you going to use an agent, if so, who? Can friends who bought recently in that area help you with info? To buy a house on time, you need all these things in place at the right time.

By understanding the strategy of your goal, crafting a detailed tactical plan, and building a solid logistical system, you’ll be well-equipped to turn dreams into reality.

Or consider this: you want to create a product. Why are you doing it? For fun, learning, supporting your lifestyle, or planning to sell later? Each purpose affects what features you’ll include and how you’ll manage them. The tactics include choosing the language, determining features, setting a launch date, validating the product, and getting feedback. In terms of logistics, think about the tools you’ll use and who’ll help you get to the finish line.

To achieve any goal, you need strategy (knowing what and why), tactics (a detailed roadmap), and logistics (a support system). If all three align with clarity, you’ll make your dream come true.

Security should enable business, not hinder it

Bitwarden network issue

For the past four or five years, I have been using 1Password as my trusted password manager. Recently, I decided it was time to introduce my boys to password managers as they began exploring the internet and using various online services. It was then that I discovered Bitwarden, an open-source alternative. Intrigued by its affordability and open-source nature, I decided to give it a shot and support their cause.

I successfully created a login and signed up for a new service. However, when attempting to log in, I encountered an error message stating my network traffic was suspicious and advised me to try another network. With only one network available, I turned to their support system for help. They suggested rebooting my router to acquire a new IP address, but this solution proved fruitless.

Curious if others faced similar issues, I ventured onto Reddit and discovered that this problem was not unique to me. Users from various ISPs and locations across the globe were also affected. It appears that Bitwarden’s efforts to secure their platform against bots have inadvertently hindered their business.

While security is undeniably crucial for an online business, especially a password service like Bitwarden, it cannot be so stringent that it prevents customers from accessing the service or conducting transactions. Security measures should augment and enable a business rather than impede it.

Faced with this dilemma, I am now considering alternative services like KeePass or returning to 1Password for families. The lesson here is clear: security is vital but should never hinder the growth and accessibility of a business.

Focus on customer delight, sales will flow

The key to increasing sales in an era of algorithms and AI is to focus on fundamentals: customer delight. Although technology can certainly help, it shouldn’t be driving your sales. Your sales fundamentals should dictate what tools you use and how you use them.

Let me give you an example from my recent trip.

We planned a trip to Kashmir recently. I asked friends for recommendations a month before our trip and one recommended a travel agent. Trusting my friend’s judgment, I contacted the agent and shared our itinerary, passenger details, and preferred dates. She offered various packages, ranging from four to five days with varying luxury levels. Once we picked one, we paid the deposit and got confirmation.

Our travel agent was incredibly responsive and attentive throughout our trip.

We were originally booked in a family room for our group of seven – two families with four adults and three kids. However, we quickly realized that one bathroom wasn’t enough. I asked the agent if it was possible to have two separate rooms instead of one. She successfully negotiated with all four hotels and booked two rooms everywhere.

We stayed in a boathouse on Dal Lake in Srinagar on our last day. There was no toilet paper, and the staff wasn’t very helpful. I sent a WhatsApp message to the travel agent, and the boathouse owner called me within an hour and ensured all our needs were met.

Even in the age of technology, it is essential to remember that human connection and exceptional service remain the cornerstones of continued sales.

I don’t know much about her professional background – if she operates independently or with a bigger agency. I trusted her because of a friend’s introduction and my own positive experience with her. We weren’t just numbers on a spreadsheet or CRM record, we were treated like individuals. She used modern conveniences like UPI payments and WhatsApp, but she focused on providing an exceptional experience.

I’m writing this as a delighted customer.

If you ever visit Kashmir and want someone to arrange everything for you, don’t hesitate to contact Namyi of Glitz Holidays. Glitz embodies customer service with a smile. That is the only way to get more sales.

Three stages of Indian software industry

Indian Software industry has evolved through three distinct phases:

• Cost arbitrage
• Internet arbitrage
• Talent arbitrage

In the first wave, Indian companies sold cheap extra hands to US companies looking to fix Y2K bugs. It was crazy how fast computer coaching centers popped up everywhere. You had a job if you held an Aptech certificate, a flight ticket to the US if you could type faster than your colleagues, and an upgraded seat if you wore a tie and pronounced the letter “r” rolling your tongue.

As a result of rich dollars and the possibility of even more dollars, businessmen invested heavily in Internet infrastructure and demanded even more from the government. Every global company started offshore development center in India. If you wrote a hello world program in Java, you got a job as a developer; if you knew how to debug someone’s hello world program you became a senior developer. Products were designed elsewhere, we developed and delivered from here.

In the last two and half decades, Indians have developed, marketed, and sold every conceivable idea for others. The talent mafia in India is astonishing. Whether it is coding, UX, or marketing, there is no better talent than Indians. There are more unicorn startups in India than anywhere else.

Companies are still playing the cost arbitrage game. While they scramble for pennies, those engaged in talent arbitrage make mega profits.

Why is this important? If you are looking for a job or you are thinking of switching job it is important to find out if the company is playing the game of cost arbitrage or talent arbitrage.